You can delete an account with WHM's Terminate Accounts interface (WHM >> Home >> Mutli Account Functions >> Terminate Accounts).
|You cannot reverse this process. Back up the account before you delete it so that you can retrieve any of the files from that account.|
A discrepancy between quotas and
du -sh /home/username command might indicate that that user's UID owns some other files on the system.
To find these, run the
find / -user username -ls command on the command line.
A terminated or deleted account may still have files that the previous user's UID owns. When you create a new account, the system assigns it the next available UID, which may come from a terminated account. The new account assumes ownership of all files that the previous user owns. This gives the appearance that the new user is already over quota, even though they have not uploaded anything.
Also, tarballs such as
.tar.gz may have files that are owned by the user that tarred them. When those files are untarred on your server, they are assigned to the ownership of the account which has that UID.
The best way to uninstall cPanel & WHM is to reformat your server.
If you will not continue to use cPanel & WHM, we recommend that you reinstall your operating system in order to return your server to a default setting.
cPanel & WHM is compatible with the following browsers:
Microsoft Internet Explorer® 9 and 10. Get the latest version.
You can use older versions of these browsers. However, we do not support older versions of the listed browsers. We strongly encourage you to upgrade to the latest version of your preferred browser.
Yes. We offer sample source code that you can use to integrate a customized login page to an existing website. This source code is in PHP and is available in our Guide to cPanel interface customization - login templates documentation.
Yes. cPanel & WHM includes ClamAV Scanner.
cPanel & WHM comes with the following web statistics software:
You can enable your preferred web statistics software in WHM's Statistics Software Configuration interface (WHM >> Home >> Server Configuration >> Statistics Software Configuration).
Yes. You can set the interval at which your web statistics software will update in the Schedule Configuration section in the Statistics Software Configuration interface (WHM >> Home >> Server Configuration >> Statistics Software Configuration).
|Statistics are not available on the newly created domain until after the specified interval.|
Servers that run CentOS 7, CloudLinux 7, or RHEL 7 with the XFS® filesystem require additional steps for quotas to function properly.
If you have enabled Quota System Administration notifications, the system sends notifications both when it is ready to reboot, and when the quota scan finishes and quotas are functional.
Check whether each filesystem that hosts user data (for example, the
/home directory), is mounted with the
To check this, run the
mount command. This command's output should resemble the following example:
/dev/hda5 on /home type ext3 (rw,usrquota)
mount command's output does not include the
usrquota option, perform the following steps:
/etc/fstabfile in your preferred text editor.
Locate the following line in the file:
/dev/hda5 /home ext3 defaults 1 2
Update this line to resemble the following example:
/dev/hda5 /home ext3 rw,usrquota 1 2
These files do not exist on systems that use the XFS® filesystem. Only use the steps below to troubleshoot servers that use an
Check whether the following files exist on your server:
-rwxr--r-- 1 root root 8192 Dec 26 20:18 aquota.user -rwxr--r-- 1 root root 2097120 Apr 30 04:19 quota.user
initquotasscript or run the
repquota -a command prints out the soft and hard limits with grace periods for all users.
If quotas still do not report anything in WHM or cPanel, access the System section in WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings). Set the Cache disk quota information option to
Off. Then click Save at the bottom of the interface.
Set up a default page in the
/root/cpanel3-skel/public_html/ directory. This is the default page for all accounts that you add.
Yes. cPanel & WHM supports
root users that can create or modify any domain and have access to all features of the cPanel and WHM interfaces.
We also support resellers, who intend to manage their own customer's accounts. However, you can easily modify reseller access so that they only have privileges to perform tasks such as the suspension or unsuspension of domains. Resellers have access to the cPanel interface and a limited subset of the functionality of the WHM interface.
Lastly, there is the hosting account owner, who has an account in the cPanel interface and can manage most aspects of a website by themselves (within boundaries that the reseller or a user with
root access sets).
You can change the certificates for cPanel & WHM with WHM's Manage Service SSL Certificates interface (WHM >> Home >> Service Configuration >> Manage Service SSL Certificates).
You will need to replace the self-signed certificate with one that common browsers trust. To purchase an SSL certificate through WHM, use the Purchase & Install SSL Certificate interface (WHM >> Home >> SSL/TLS >> Purchase and Install SSL Certificates).
WHM allows your customers to access the following services from behind a firewall, through port
cpanel.example.com— The customer's cPanel account.
whm.example.com— The customer's WHM account.
webdisk.example.com— The customer's Web Disk account.
webmail.example.com— The customer's webmail account.
In these examples,
To enable this feature, select the following options in WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings).
You can also use the
/scripts/proxydomains script to manually reconfigure the DNS entries.
|To learn more, read our Tweak Settings documentation.|
Yes, cPanel & WHM supports 1:1 NAT configurations. For more information, read our 1:1 NAT documentation.
Previous versions of cPanel & WHM allowed you to run cPanel & WHM behind a NAT firewall. However, the system has changed. If you use more than one server behind the NAT, which means that more than one appears from behind the same public IP address, the license server will lock the public IP address out to prevent abuse.
You can change the value of the Maximum IMAP Connections Per IP setting in WHM's Mailserver Configuration interface (WHM >> Home >> Service Configuration >> Mailserver Configuration).
You can change the value of the Maximum POP3 Connections Per IP setting in WHM's Mailserver Configuration interface (WHM >> Home >> Service Configuration >> Mailserver Configuration).
You can change the value of the smtp_accept_max setting in the Advanced Editor section of WHM's Exim Configuration Manager interface (WHM >> Home >> Service Configuration >> Exim Configuration Manager).
cPanel accounts that you created while the server ran cPanel & WHM version 11.48 or earlier use a five-digit User ID (UID) or Group ID (GID) number (for example,
Servers that you freshly installed with cPanel & WHM version 11.50 or later use the following UID conventions:
For all of cPanel & WHM's features to function properly on IPv6, the
cpsrvd daemon must listen on IPv6 addresses. To disable this functionality and force the
cpsrvd daemon to only listen on IPv4 addresses, select Off for the Listen on IPv6 Addresses setting in the System section of WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings).
For more information about IPv6 on cPanel & WHM servers, read our Guide to IPv6 documentation.
If you or one of your users cannot connect to a server as a
root user via SSH, you can troubleshoot the SSH connection via several methods.
To troubleshoot your SSH connection, you can run the
safesshrestart script. This script restores the SSH configuration file and restarts SSH if the system denies you access. To do this, perform the following steps:
Navigate to the following URL, where
serverip represents your server's IP address:
The Autofixer script will display its results in your browser.
To troubleshoot your SSH connection, you can also open the
/etc/ssh/sshd_config file and remove the
LISTEN directive if it exists. The
LISTEN directive instructs the
sshd daemon to listen on a specific IP address. However, the system configures the
/usr/lib/systemd/system/sshd.service file for the
network.target service rather than the
network-online.target service. This behavior causes the
systemd daemon to fail to start the
sshd daemon when you load your server.
For more information, read freedesktop.org's NetworkTarget documentation.
To debug the SSH connection, perform the following steps:
Run the SSH client in verbose mode. To do this, run the following command:
ssh -vv email@example.com
In this example,
/var/log/auth.ogfile and check for errors.