(WHM >> Home >> Support >> Support Center)
To contact cPanel Support, either open a support request in WHM's Create Support Ticket interface (WHM >> Home >> Support >> Create Support Ticket), or access the cPanel Customer Portal and manually submit support requests. Additionally, you can view progress of open support requests, review closed requests, or contact cPanel, Inc. Sales and Customer Service through the cPanel Customer Portal.
|Contact your license vendor for support before you contact cPanel, Inc. You can determine your license provider via the cPanel License Verification website. For more information about how to identify your hosting provide, read our How to Identify Your Hosting Provider documentation.|
You can open a support request through WHM's Create Support Ticket interface (WHM >> Home >> Support >> Create Support Ticket). This feature streamlines the ticket creation process, automates SSH authorization, and decreases the time required to open a support ticket. In addition, it attempts to identify your support ticket requirements and redirects you to the cPanel Customer Portal as necessary.
For an expanded walkthrough to open a support ticket, read our How to Open a Technical Support Ticket documentation.
To manually submit a support request through the cPanel Customer Portal, perform the following steps:
and log in.
Enter the details of your request and click Continue.
Provide as much relevant information as possible.
+tab and enter the access information for each additional server.
Submit this case as either Complimentary Support or Priority Support.
You must pay a fee for Priority Support.
After you submit your support request, you will receive a confirmation via email.
To view the progress of a support request, perform the following steps:
If you need to reopen a support request, perform the following steps:
Click Leave Feedback to tell cPanel, Inc. about your support experience.