This guide explains the basics of how to troubleshoot branding issues in the cPanel interface. This document lists appropriate test steps for most custom code, and helpful information to troubleshoot common problems. Make certain that you evaluate the testing requirements of your own code, and allow its functionality to determine the appropriate steps.
cPanel Technical Support cannot always assist third-party developers with problems that relate to custom code. For this reason, always test your projects thoroughly before you attempt to use them on production servers.
Because the testing requirements of custom code differ, this document begins with the assumption that you have already discovered problems.
The cPanel interface uses account permissions and ownership to determine which branding to display to each cPanel user.
rootuser or a reseller.
We recommend that you modify branding settings in WHM's Customization interface (Home >> cPanel >> Customization).
To check this, perform one or both of the following steps:
When you view custom branding in the cPanel interface, your custom logos appear in the wrong size, warped, or stretched.
Make certain that your logos and other images use the correct image size and file format. For more information about image requirements for branding, read our Guide to cPanel Interface Customization - Branding documentation.