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(Dashboard >> Support >> Phone Support)

Overview

The Phone Support interface displays a history of every phone support incident on record. 

Note:

You must possess a proper administrative account level to access this interface.

Phone Support table

The Phone Support table displays the following information:

HeadingDescription
IncidentThe identification number issued to the phone support incident.
PinThe PIN number issued to the phone support incident.
CompanyThe company that issued the phone support incident.
EmailThe email that sent the phone support incident.
Form

Displays any faxes or images provided with the phone support incident. Click the green button to view the documentation.

Note:

This method is no longer supported by cPanel.

ccauth

Displays the credit card authorization form received by cPanel. Click the green button to view the documentation.

Note:

This method is no longer supported by cPanel.

Notes

Adds a note to the phone support incident.

Notes:

  • Add only technical notes to the incident ticket.
  • If a ticket is not linked to the incident, open a ticket and link it to the incident.
Close

Closes the phone support incident. You must confirm with Manage2 whether you wish to close the incident.

Important:

A customer will not be able to call cPanel Support with the issued Incident ID if you close the incident.

Linked Ticket

The ticket linked to the phone support incident.

  • Enter a ticket number and click Link to add an existing ticket to the incident.

    You cannot link ticket Incident numbers that are linked to another incident.

  • To open a new ticket, use the Create New Ticket link. This will redirect you to the cPanel Customer Portal.
  • To remove a ticket that is currently linked to an incident, click the Delink button.

In This Document

Related Documentation

For Developers

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