Many cPanel users contact cPanel, Inc. each year with requests for technical support or other inquiries. However, in most cases, you should direct these inquiries to your hosting provider instead. This document will help you to identify your hosting provider if, for example, you misplaced their contact information.
You may want to contact your hosting provider for the following types of issues:
- Forgotten usernames or passwords.
- Purchases of additional storage space, bandwidth, or other resources.
- Technical problems.
- Payment or billing inquiries.
I thought that cPanel was my hosting provider?
Your hosting provider is the company that you pay to host your website. cPanel, Inc. is a software company that creates web hosting automation software. We then sell (license) this software to individual hosting companies, which then sell hosting space to individual customers. This is why you might see our logo or other information when you log in to your website.
Because cPanel, Inc. does not own and cannot access the server that stores your website's information, we unfortunately cannot help you with most requests. Even if the issue that you experience is due to a flaw in our product, you must relay this issue to your hosting provider. We will then work directly with them to resolve the issue.
Identify your hosting provider
Navigate to WhoIsHostingThis.com
Navigate to www.whoishostingthis.com. This website allows you to search for a domain name in order to view details about that domain's hosting provider.
While this article uses WhoIsHostingThis.com, other similar search sites also exist. cPanel, Inc. is not affiliated with WhoIsHostingThis.com.
The WhoIsHostingThis.com main page.
Search for your domain name.
Enter your website's domain (for example,
example.com) in the Search text box, and then click Search. A new page will appear.
- If you do not know your domain name, search your records, or try to search for what you think may be your domain name. If you see a Site not registered message, you either have not registered the domain, or the domain is not hosted anywhere. If you receive that result, use WhoIs.Net to check whether the domain is registered.
- You can search for any domain, regardless of whether you own that domain.
This example searches for the hosting information for WhoIsHostingThis.com.
Scroll to the section of hosting information.
Scroll down until you see the list of hosting information.
You may need to scroll past several advertisements for hosting services in order to find this information.
The section of hosting information displays a thumbnail image of the domain's main page.
Identify your hosting provider.
The list of hosting information should include the following information:
- Hosting provider — The name of the hosting provider.
- Because this link may not point directly to the hosting company's website, we recommend that you use your favorite search engine to search for the company website instead.
- For example, if this information lists the hosting provider as My Hosting Co., search Google.com for "
My Hosting Co."in order to find their website and contact information.
WHOIS — A link to access domain registration information. While website owners often use their hosting companies to register domains, it is also possible to register domains through a separate company from the company that hosts the website.
- IP Address — The website's IP address. An IP address is a number, or series of numbers and letters, that identifies a server on a network.
- Name Servers — The names of website's nameservers. In simplified terms, nameservers store data that allows visitors to find a website via its IP address.
The hosting information for WhoIsHostingThis.com.