Many cPanel users contact cPanel, Inc. each year with requests for technical support or other inquiries. However, in most cases, you should direct these inquiries to your hosting provider instead. This document will help you to identify your hosting provider if, for example, you misplaced their contact information.
You may want to contact your hosting provider for the following types of issues:
Your hosting provider is the company that you pay to host your website. cPanel, Inc. is a software company that creates web hosting automation software. We then sell (license) this software to individual hosting companies, which then sell hosting space to individual customers. This is why you might see our logo or other information when you log in to your website.
Because cPanel, Inc. does not own and cannot access the server that stores your website's information, we unfortunately cannot help you with most requests. Even if the issue that you experience is due to a flaw in our product, you must relay this issue to your hosting provider. We will then work directly with them to resolve the issue.
Navigate to https://hostingdetector.com/. This website allows you to search for a domain name in order to view details about that domain's hosting provider.
The https://hostingdetector.com/ main page.
Enter your website's domain (for example,
example.com) in the Search text box, and then click Search. A new page will appear.
This example searches for the hosting information for https://hostingdetector.com/.
Scroll down until you see the list of hosting information.
The section of hosting information displays a thumbnail image of the domain's main page.
The list of hosting information should include the following information:
My Hosting Co."in order to find their website and contact information.
WHOIS — A link to access domain registration information. While website owners often use their hosting companies to register domains, it is also possible to register domains through a separate company from the company that hosts the website.