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For cPanel & WHM version 64

(Home >> Security >> SSL/TLS Wizard)

Overview

Important:

  • You must possess a cPanelID user account in order to purchase SSL certificates through this interface. cPanelID is the combined username and password combination for the cPanel Store, the cPanel Tickets system, and our Manage2 billing system.
    • If you already own an account at the cPanel Store, the cPanel Tickets system, or the Manage2 billing system, that is your cPanelID.
    • If you do not already own an account at those sites, register for a cPanelID at the cPanel Tickets System Registration page. For more information about cPanelID, read our cPanelID documentation. 
  • The cPanel Store will charge your cPanelID's payment information for the certificate.
  • You can only purchase certificates for domains that resolve to an IP address on your server.

The SSL/TLS Wizard interface allows you to easily purchase and install SSL certificates for domains on your account. It also lists purchased certificates that an SSL certificate provider has yet to deliver.

How to purchase certificates

The default interface combines all domains on your account into a single list, and then automatically determines the necessary number and arrangement of certificates to secure the domains that you select.

To display the domains on your account by website list (virtual host), click the Advanced tab.

Notes:

  • If you change between the default and Advanced interfaces, the system will reset your selection information.
  • You cannot purchase a wildcard certificate through the Advanced interface.

To purchase a certificate or certificates for domains on your account, perform the following steps:

 


 

The simple interface displays all domains on the account in a single list. The system automatically determines the necessary number and arrangement of certificates to secure the selected domains.

Select the domains.

Select the checkbox next to each domain name that you wish to secure with a certificate. Use the pagination, search, and filter controls to navigate through the table.

  • Lines with domains that begin with an asterisk character ( * ) represent wildcard certificates. If you select a wildcard certificate, the interface will automatically mark all domains that the wildcard certificate will secure.
  • The interface displays a lock icon and An SSL certificate currently secures this domain next to any domain that a certificate already secures.
  • The interface will not allow you to purchase a certificate for a domain if a certificate is still pending for that domain. Click View to view the pending certificate's information.

Your server will attempt a Domain Control Validation (DCV) check of each domain that you select.

  • Gray domains have not yet passed a DCV check.
  • Green domains passed the DCV check.
  • Red domains failed the DCV check.
  • Certificates purchased through the cPanel Store automatically include each domain's corresponding www. subdomain that passes a DCV check for no additional cost.

The interface will not allow you to purchase a domain for a website if the list contains a domain with an IP address that does not resolve to your server.

  • To remove a domain from a website list, deselect the appropriate checkbox.
  • To remove all domains that did not validate from a website list, click Remove all domains that did not validate.
  • To add a domain back to a website list, select the appropriate checkbox.

Click Done to continue.

 


 

Select the product for the certificate.

Click Continue to display a list of certificates that are available for purchase. Select the desired certificate.
  • The list of certificates depends on the certificate providers that your hosting provider selects for the cPanel Market.
  • The interface displays a price for each domain on a certificate, and displays a description when you select it.
  • You may select 1 Year, 2 Year, or 3 Year certificates if your cPanel Market provider allows multi-year certificates.
  • The interface displays an order subtotal in the upper-right corner of the table. This allows you to compare the wildcard certificate price to individual certificates price.

 


 

Resolve issues and confirm selections

The interface lists any domain and certificate selection issues that it detects.

  • You must resolve red critical warnings.
  • We strongly recommend that you resolve yellow alerts.

After you resolve the critical issues, the interface will display your domain and certificate selections for confirmation. To edit the domain list or select a different certificate, click the appropriate green edit button and make your changes.

 


 

 

Extended Validation (EV) or Organizational Validation (OV)

If you selected an EV or OV certificate in the previous step, a new tab will appear, in which you must enter information about your organization. The certificate authority (CA) will use this information to validate your organization.

Important:

The address textboxes require information about your organization's physical or mailing address, while the where incorporated (JOI) text boxes require information about where your organization registered itself as a company.

The Advanced interface organizes the account's domains, subdomains, and aliased domains by their website. cPanel's configuration of the Apache web server only allows you to secure one virtual host's (website's) domains per certificate.

  • For example, the system treats an addon domain as its corresponding subdomain. Because each subdomain exists in its own website, an addon domain exists in its own website.

Select the domains.

Select the checkbox next to each domain name that you wish to add to a website list's certificate.

  • The interface will not allow you to purchase a certificate for a domain if a certificate is still pending for that domain. Click View to view the pending certificate's information.
  • Select the checkbox at the top of a website list to add all of its domains to the certificate.

Your server will attempt a Domain Control Validation (DCV) check of each domain that you select.

  • Green domains with a checkmark pass the DCV check.
  • Red domains with a blue warning triangle fail the DCV check. The interface will display the error message below the domain.
  • Certificates that you purchased through the cPanel Store automatically include each domain's corresponding www. subdomain (that pass a DCV check) for no additional cost.

The interface will not allow you to purchase a domain for a website if the list contains a domain with an IP address that does not resolve to your server.

  • To remove a domain from a website list, deselect the appropriate checkbox.
  • To remove all domains that did not validate from a website list, click Remove all domains that did not validate.
  • To add a domain back to a website list, select the appropriate checkbox.

 


 

Select the certificates.

Click Continue to display a list of certificates that are available for purchase on that website list. Select the desired certificate for each website.
  • The list of certificates depends on the certificate providers that your hosting provider selects for the cPanel Market.
  • The interface displays a price for each domain on a certificate, and displays a description when you select it.
  • The interface displays an order subtotal in the upper-right corner of the table.

Remember:

You cannot purchase wildcard certificates through the Advanced interface.

 


 

 

Extended Validation (EV) or Organizational Validation (OV)

If you selected an EV or OV certificate in the previous step, a new tab will appear, in which you must enter information about your organization. The certificate authority (CA) will use this information to validate your organization.

Important:

The address textboxes require information about your organization's physical or mailing address, while the where incorporated (JOI) text boxes require information about where your organization registered itself as a company.

 


 

Add certificates to cart.

Click Add to Cart to add a website list's certificate to your shopping cart.
  • To edit the domain list or select a different certificate, click the appropriate green edit button and make your changes.

 


 

Log in to the cPanel Store.

Click Check Out to proceed to the cPanel Store.

Log in to the cPanel Store with your cPanelID account.

Remember:

You must possess a cPanelID user account in order to purchase SSL certificates through this interface. cPanelID is the username and password combination for the cPanel Store, the cPanel Ticket system, and our Manage2 billing system.

  • If you already possess an account at the cPanel Store, the cPanel Tickets system, or the Manage2 billing system, that is your cPanelID.
  • If you do not already have an account at those sites, click Create Account, enter your email address in the new interface, and click Create Account. For more information about cPanelID, read our cPanelID documentation. 

 


 

Confirm the shopping cart contents.

Your server will upload your shopping cart to the cPanel Store, and your browser will redirect you to the cPanel Store interface.

  • The left side of the interface displays your desired certificates, their cost, estimated tax, and the total price.
  • The right side of the interface displays your payment information and options.

 


 

Confirm payment information.

Confirm your payment information, or make any necessary changes.

Click Pay Now to purchase the certificates in your cart.

  • Click Pay Now to confirm that you wish to purchase the certificates, or click Cancel Transaction to cancel the transaction.

 


 

Return to the cPanel interface

The cPanel Store will process your purchase, and your browser will redirect you back to the SSL/TLS Wizard interface.

Click View Pending Certificates to display a list of certificates that you have purchased.

 


Pending Certificates

The Pending Certificates section of the interface lists all of the SSL certificates that you have purchased from the cPanel Store. The system will automatically poll the certificate provider to determine whether each pending certificate is ready.

When a certificate is ready, the system will download that certificate and automatically install it on the site.

  • To manually check the pending certificate queue, click Check Pending Certificates.
  • To show the details of a certificate, click the appropriate Show Details link.
  • To hide the details of a certificate, click the appropriate Hide Details link.
  • To cancel a purchase, click the appropriate Cancel link and confirm that you wish to cancel the transaction.
  • To contact the cPanel Market provider about a certificate order, click the appropriate Contact Market Provider link.

Note:

The cPanel Store will automatically email a copy of the certificate to the user. If the cPanel Store fails to redirect the user back to their account's SSL/TLS Wizard interface, the user can install the certificate manually.

Verification Process

The validation process for Organization Validated (OV) certificates and Extended Validation (EV) certificates takes between three and 30 days. The certificate issuer requires this time to validate the information about your business. EV certificates need more time to issue than OV certificates due to more stringent requirements.

Important:

Comodo will send you an email with additional validation instructions. Complete these instructions as soon as possible to avoid delays.