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For cPanel & WHM 11.48

(Home >> Mail >> Email Accounts)

Overview

This set of features allows you to add and manage your domain's email accounts.

Add an email address

To add a new email address, perform the following steps:

  1. Enter the email address that you wish to create in the Email text box.
    • If you manage more than one domain, make sure to select the appropriate domain from the menu.
  2. Enter and confirm the new password in the appropriate text boxes.

    Notes:

    • The system grades the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that you met the required password strength.
    • Click Password Generator to generate a strong password. For more information, read our Password Generator documentation.
  3. Enter the quota in the Mailbox Quota text box.
    • The quota defines how much hard drive space the account may use to store email.

      Important

      Due to mail server constraints, quotas cannot be greater than 2048 MB (2 GB) on 32-bit operating systems and 4096000 MB (4096 GB or 4 TB) on 64-bit operating systems. Quotas that exceed these amounts must be unlimited.
  4. Click Create Account.

The next section of the interface displays a table of email addresses that already exist on the account. You can perform the following actions on these email addresses:

  • Display the amount of disk space that the account uses.
  • Change a password.
  • Change a quota limit.
  • Delete an email address.
  • Access an account through webmail.
  • Configure a mail client.

Change password

Important:

Use a secure password. A secure password is not a dictionary word, and it contains uppercase and lowercase letters, numbers, and symbols.

To change the password, perform the following steps:

  1. Click Change Password next to the appropriate email account.
  2. Enter and confirm the new password in the appropriate text boxes.

    Notes:

    • The system grades the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that you met the required password strength.
    • Click Password Generator to generate a strong password. For more information, read our Password Generator documentation.
  3. Click Change Password to store the new password.
    • If you do not wish to change the password, click cancel.

Change quota

The quota for an address defines the amount of mail (in Megabytes) that the account can store. When your mailbox exceeds this limit, the system will return any incoming mail to the sender with a message which states that the recipient’s mailbox is full. The system administrator can change this behavior in WHM's Exim Configuration Manager feature (Home >> Service Configuration >> Exim Configuration Manager).

It is important to keep track of quota usage, because a full quota will not allow you to receive mail.

Notes

  • The quota calculation does not include your mailbox's trash folder.
  • You cannot exceed the quota that your hosting provider sets.
  • Due to mail server constraints, quotas cannot be greater than 2048 MB (2 GB) on 32-bit operating systems and 4096000 MB (4096 GB or 4 TB) on 64-bit operating systems. Quotas that exceed these amounts must be unlimited.

To change a mail quota, perform the following steps:

  1. Click Change Quota.
  2. Enter the new email quota (in Megabytes) in the appropriate text box. For an unlimited account, click unlimited.
  3. Click Change Quota to store the new value.
    • If you do not wish to change the quota, click cancel.

Delete an email address

To delete an email address, perform the following steps:

  1. Click the Delete link that corresponds to the account that you wish to remove.
  2. Click Delete to confirm that you wish to delete the email address.
    • If you wish to keep the email address, click cancel.

Configure an email client

This feature automatically configures your email client to access your cPanel email address(es). An email client allows you to access your email account from an application on your computer. Outlook® Express and Apple® Mail are examples of email clients.

To access this feature, click the More button that corresponds to the appropriate email account.

Note

You must have already installed an email client on your computer in order to automatically configure it with cPanel.

To configure your mail client, perform the following steps:

  1. Select and download the appropriate configuration file from the list.
  2. Run the script file to automatically configure your mail client to use the selected address.

When the configuration process completes, your email client should open automatically and log in to your email account(s).

Note

If you wish to use an email client that interface does not list, you will need to manually configure it. For more information on how to manually configure an email client, review the documentation of the client that you wish to use. You can generally find documentation on the client's website.

Notes about email client configuration

If you have installed a non-wildcard SSL certificate that matches your hostname, the name of your server will match your hostname. For example, if your hostname is www.example.com and your SSL certificate matches your hostname, your server would be named www.example.com.

If your SSL certificate is a wildcard SSL, the name of your server will also match any subdomains that correspond to the hostname's domain. For example, an SSL certificate for *.example.com would be valid for my.example.com and foo.example.com.

If you do not have an SSL certificate installed, the server will use the mail subdomain of your domain. For example, mail.example.com. Also, the server will be named mail.example.com if your certificate does not match your hostname.

Access webmail

This feature allows you to access an email account with a web browser. To access this feature, perform the following steps:

  1. Click the More button that corresponds to the appropriate email account.
  2. Select the Access Webmail option from the menu.
  3. Enter the password in the appropriate text box.
  4. Click the Log in button.

Default email account

Your default email address appears under the Default Email Account heading. The system created this special email account when your hosting provider created your cPanel account. The account's username and password are the same as your cPanel account name and password.

If your hosting provider configures this address to serve as a "catch-all" for all mail that was sent to invalid usernames in your domain, it may receive a large amount of spam.

You can check and delete the mail that this account receives. To do this through webmail, click Access Webmail and select your desired webmail application.

You can also use this account to send mail. To do this through webmail, click Access Webmail and select your desired webmail application.

The actual address of the account is account@example.com, where account represents your account user name. You cannot rename, delete, or place a quota on the default account, so we recommend that you create a separate email account for daily use.

This address is also the default From and Reply-to address of outgoing email that your account's PHP scripts send.

Enable or Disable BlackBerry® FastMail service

 

 

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