(WHM >> Home >> Email >> Mail Delivery Reports)
This interface allows you to search for emails that users on your system sent and received.
- Only users with
root-level privileges can access emails for all accounts.
- Resellers can only access emails that belong to accounts that they own.
Search for emails
Use the Report Inquiry section of the interface to define your search parameters.
To search for emails, perform the following steps:
Enter the text for which you wish to search in the Search... text box.
Note:Search terms are optional.
- Select the part of the email that you wish to query. The default trait is Recipient.
Select a Search Type button.
ImportantPartial searches may require more time to complete than other search types.
- Select a Delivery Type button.
Enter a date range in the Start Date and End Date text boxes, or click the calendar icons to select dates.
- Enter dates in the
MMis the two-digit month,
DDis the two-digit day, and
YYYYis the four-digit year.
- A large date range drastically increases query time for busy mail servers.
- Enter dates in the
- Enter a time range in the Start Time and End Time text boxes. Select AM or PM next to each text box.
- Click Run Report.
By default, results for your query appear in the following columns:
This column contains an icon that indicates the email's delivery status:
|Sender||The email address that sent the email.|
|Sent Time||The date and time at which the email was sent.|
|Spam Score||A score that the system bases on the number of spam-related traits that the email contains.|
|Recipient||The email address to which the email was sent.|
|ID||The unique identifier for the outgoing email.|
|Result||This column contains a short email about the delivery.|
Click the magnifying glass icon () to view and print information about the selected email. This information includes the email's sender, recipient, and username.
The Search and Advanced Search features
You can further refine your results in the results table's Search... text box.
The results table also features an Advanced Search option. Click Advanced Search to access the four available checkboxes:
|Show Deliveries||Select this checkbox to view the emails that the system delivered successfully.|
|Show Deferrals||Select this checkbox to view the emails that were deferred.|
|Show Failures||Select this checkbox to view the emails that were not delivered.|
|Show In-Progress||Select this checkbox to view the emails that were received by the mail transport agent but that the system has not yet processed (for example, succeeded, failed, or deferred).|
You may deselect checkboxes to remove the email types from the results table.
Additional results columns
You may add columns to the results table to view more information. To add columns, perform the following steps:
- Click the gear icon ( ) in the top right corner of the results table, and select the checkbox for the information that you wish to view in the table. To hide information from the table, deselect the checkbox.
- To automatically select the default columns, click Reset to Default.
You can choose the following additional columns:
|User||The sender's cPanel username.|
|Domain||The sender's domain.|
|Sender Host||The sender's hostname.|
|Sender IP||The sender's IP address.|
|Authentication||The sender's authentication type.|
|Delivered To||The recipient's email address.|
|Delivery User||The username that owns the recipient's email address.|
|Delivery Domain||The recipient's domain.|
|Router||The internal router that the mail server uses to determine the email's destination.|
|Transport||The recipient's SMTP type.|
|Out Time||The date and time at which the intended recipient received the email.|
|Delivery Host||The recipient mail exchanger's hostname.|
|Delivery IP||The recipient mail exchanger's IP address.|
|Size||The size of the outgoing email, in bytes.|