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For cPanel & WHM version 11.50

(Home >> Advanced >> Support Request)

Overview

cPanel’s interface includes an area that allows you to request support from your web host by email. This function may or may not be active based on your web host’s configuration and terms. It is important to know how your web host handles support requests, because it will vary from web host to web host.

Note

This page may be different for individual users. This feature depends on how your hosting provider wants to handle support requests. For information about how to submit support requests, contact your hosting provider.

Submit a Support Request

To submit a support request through the cPanel interface, perform the following steps:

  1. Fill out the NameEmailSubject, and Issue text boxes.
  2. Click Submit.

 

Remember

  • Specify the email address at which you wish to be contacted. If you do not submit the appropriate email address in the Email text box, your issue may go unresolved.

  • Be as clear and concise as you can about your issue. The more information you provide about your problem, the easier it will be for the technical support staff to assist you.