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For cPanel & WHM version 11.50

(Home >> Contact)

Overview

The Contact Customer Support interface allows you to send a support request to your hosting provider via email.

Note:

Your hosting provider may disable this interface, or they may not monitor the default support mailbox for support requests. Contact your hosting provider for information about how to submit support requests to them.

Submit a Support Request

To submit a support request through the cPanel interface, perform the following steps:

  1. Enter the appropriate information in the NameEmailSubject, and Issue text boxes.
  2. Click Submit.

Remember:

  • Specify the email address at which you wish your hosting provider to contact you. If you do not submit the appropriate email address in the Email text box, your hosting provider may not be able to resolve your issue.

  • Be as clear and concise about your issue. The more relevant information that you provide about your problem, the easier it is for your hosting provider's technical support staff to assist you.