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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.46

(Home >> Files >> Backups)


The Backups area allows you to download and store all or some of the website’s files, databases, forwarders and filters.

Experienced users who wish to expedite the backup process will prefer this tool.


Newer users may prefer to use the Backup Wizard.

Full backups

You can use this interface to create a full backup. The full backup will include your /home directory, databases, email forwarders, and filters.

Create a Full Backup

To save a copy of your website to the web server, perform the following steps:

  1. Click Download a Full Web Site Backup.
  2. Select Home Directory from the Backup Destination heading.
  3. Enter your email address.
  4. Click Generate Backup. You will receive an email after the backup is complete.
    • The backup file's creation date appears in the filename (which begins with backup-MM-DD-YYYY). The system will store the file as a tarball, or compressed data file, with the .tar.gz file extension.

Download a Full Backup

To download a full backup to your computer, perform the following steps:

  1. Click Download a Full Web Site Backup.
  2. Under Available Backups for Download, select the backup file that you wish to save to your computer.
    • The backup file's creation date appears in the filename (which begins with backup-MM-DD-YYYY). The system will store the file as a tarball, or compressed data file, with the .tar.gz file extension.

Store a Backup file remotely

You can use the Full Backup interface to log in to a remote computer through FTP or SCP and store the backup files there.

To remotely store a backup file, perform the following steps:

  1. Select Remote FTP ServerRemote FTP Server (Passive Mode Transfer), or SCP from the Backup Destination menu.
  2. Enter the remote server's information in the text boxes that appear when you select the backup destination.
  3. Click Generate Backup.

You will receive an email after the process is complete.


  • This feature is intended for advanced users.
  • You cannot use a full backup to restore your site through the cPanel interface. You must download and compress the file prior to restoration. After you decompress the file, you will be able to upload and restore individual portions of your website that the full backup contained.

Partial Backups

The Backups interface allows you to store individual pieces of your account.

If you wish to download your entire /home directory, your SQL database(s), and your email forwarders and filters, click the appropriate links under the Partial Backups headings. This method  downloads the backup file(s) to your computer and saves them to a specified directory.


The Email Filters backup file that you download will only store the domain account-level email filters that are found in the /etc/vfilters/$domain file. The backup file will not store user account-level email filters.

System Backups

If your webhost has enabled system backups, you can use the System Backups interface to download a compressed copy of your website’s files.

You may select the most recent daily, weekly, or monthly backup.


Download Options for System Backups


This function will restore portions of your site from a backup file on your computer.

To restore a portion of your site, perform the following steps:

  1. Click the appropriate Choose File button.
    • For example, if you wish to restore your MySQL database, click Choose File under the Restore a MySQL Database heading.
  2. Select the backup file from your computer.
  3. Click Upload to restore that portion of your site.

Important information about your backups

Contents of the home directory backup

When you back up your /home directory, the backup includes the following files:

  • All of the files that you own.
  • Files that you do not own but have access to.


Backup files do not include files from your /home directory that you do not own and do not have access to.

Can I exclude files from a backup?

To exclude certain files and directories from a backup, place a configuration file in your /home directory. For more information, read our How to Exclude Files From Backups documentation.




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