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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.40

(Home >> Email >> Mail Troubleshooter)


This feature will access a mail routing tracer.

WHM will trace an email’s route from your server to a specified address in order to point out any problem steps along the path. This feature can be useful if you need to reconfigure any part of your mail system, as it will immediately point out where there is an issue.

How to trace a mail route

To trace a mail route:

  1. Enter the email address that you wish to trace into the Email to trace field.
  2. Click Submit.
    • A list of steps will appear on the following screen. You should refer to the legend at the bottom of the screen for information about each box’s contents.