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For cPanel & WHM 11.40
(Home >> Support >> Configure Customer Contact)
This feature allows you to specify how customers should contact you with support requests.
Here, you can define contact information that will be displayed when your customer clicks the Help, Contact, and Support links in the cPanel interface. To use this feature, you will need to decide how you would like your customers to contact you.
You may use one of the following three options:
This option allows you to edit the information that is displayed when your customers access the Help, Contact, and Support links in the cPanel interface.
To use this option, you must:
Select this option to specify how your customers should submit a support request. You may select one of the following options:
Email — Select this option to specify an email address customers should use to submit support requests. To use this option, simply select the appropriate button and specify the email address to which customers should send report requests.
If you choose, you can include specific information about the customer who submits the request in the subject of the email. You may want to include any combination of the following options:
You will need to fill in the path to the program that you wish to handle support requests. A support request program is not included with cPanel & WHM.
This option will not display any information about support requests in the cPanel interface. We only recommend that you use this option if you have your own support request system in place.
This feature allows you to customize how your support pages will look. This allows you to brand the support page, which creates a consistent company presence within the cPanel interface. To use this feature:
If you have disallowed root or reseller logins to cPanel user accounts, the edit button under the Customize HTML pages heading will not work. To re-enable this feature, select one of the following options at Tweak Settings > System > Accounts that can access a cPanel user account: